Relationship Manager
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Key skills for this role
About the Role
RadiantBiz Management Consultancy seeks an experienced Relationship Manager to ensure client retention and satisfaction. The role involves managing client accounts, renewing trade licenses and residency visas, upselling corporate services, and maintaining high service quality.
Key Skills for This Role
Responsibilities
- Develop and maintain strong relationships with clients, ensuring their needs are consistently met and exceeded
- Proactively address client concerns and queries to enhance satisfaction and loyalty
- Manage the timely renewal of trade licenses and residency visas, ensuring compliance with UAE regulations
- Identify opportunities to upsell additional corporate services, including tax advisory, accounting, and business consultancy
- Monitor and ensure the delivery of high quality services to all clients
- Gather client feedback and implement strategies for continuous improvement
- Provide thorough orientation on services, including tax compliance, visa processing, and license management
- Achieve monthly targets related to client retention, upselling, and revenue generation
Requirements
- Proven experience in relationship management or a client facing role, preferably in the UAE business setup industry
- Strong knowledge of UAE trade license and residency visa processes
- Excellent interpersonal and communication skills
- Ability to identify client needs and provide effective solutions
- Strong organizational and time management skills
- Goal oriented mindset with the ability to meet and exceed targets
Full Job Posting
Position Overview
- We are looking for an experienced and client focused Relationship Manager to join our team. The ideal candidate will play a pivotal role in ensuring client retention, satisfaction, and long term relationship building. This position involves managing client accounts, tax compliance and advisory, rene
Key Responsibilities
- Develop and maintain strong relationships with clients, ensuring their needs are consistently met and exceeded.
- Proactively address client concerns and queries to enhance satisfaction and loyalty.
- Manage the timely renewal of trade licenses and residency visas, ensuring compliance with UAE regulations.
- Provide guidance to clients on renewal processes and necessary documentation.
- Identify opportunities to upsell additional corporate services, including tax advisory, accounting, and business consultancy.
- Present tailored solutions to meet client needs and support their business growth.
- Monitor and ensure the delivery of high quality services to all clients.
- Gather client feedback and implement strategies for continuous improvement.
- Provide thorough orientation on services, including tax compliance, visa processing, and license management.
- Achieve monthly targets related to client retention, upselling, and revenue generation.
- Track and report progress on KPIs to management.
Qualifications & Skills
- Proven experience in relationship management or a client facing role, preferably in the UAE business setup industry.
- Strong knowledge of UAE trade license and residency visa processes.
- Excellent interpersonal and communication skills.
- Ability to identify client needs and provide effective solutions.
- Strong organizational and time management skills.
- Goal oriented mindset with the ability to meet and exceed targets.
What We Offer
- Competitive salary with performance based incentives.
- Opportunities for professional development and growth.
- A collaborative and client focused work environment.
How to Apply
- Send your CV to Emelia@radiantbiz.com with the subject line: Relationship Manager
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