Regulation Support Officer

Safer Housing Proactive Enforcement is looking for an organised and customer-focused individual to support officers investigating unlicensed properties within the City Boundary, focusing primarily on properties requiring Selective Licences. The role involves speaking with Landlords by telephone, providing updates and guidance, maintaining accurate records, and managing case information across a variety of systems.

The successful candidate will have strong communication skills, excellent attention to detail, and the ability to organise and prioritise a busy workload. You will work closely with colleagues and Managers to ensure positive results are achieved.

Experience in housing, customer service, or administration is desirable, but most importantly, we are looking for someone who is compassionate, professional, and committed to delivering excellent customer service.

You will be responsible for maintaining accurate records, completing various workstreams and spreadsheets and offering a high‐quality, efficient service, whilst managing competing priorities is a key part of this role.

About You

The ideal candidate will have:

Ability to plan and manage a reactive workload to meet legislative and corporate deadlines

Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook

Capable of working in a team environment.

Capability to work in a fast-paced business environment using own initiative to prioritise workload

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Mel Little, Regulation Support Manager by email at melanie.little@nottinghamcity.gov.uk

Closing Date: Noon Friday 2nd October 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: Week Commencing 19th October 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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