Regular Full-Time Recreation Client Services Lead

Requirements

• Completion of a two (2) year post-secondary diploma in Office Executive Administration, Recreation & Leisure, Business Administration, Communications or 911 Emergency and Call Center Communications, and a minimum of three (3) years of relevant customer service experience, at least one (1) year within a recreation environment, or a combination of relevant education and work experience
• Certified in Standard First Aid, AED & CPR C
• Demonstrated skills and experience using a variety of software applications, including Microsoft Office Suite, Publisher and recreation software
• Knowledge of municipal organizational structure, functions and legislation, as well as recreation programs, services, policies and procedures.
• Strong communication, interpersonal and conflict resolution skills, with a detail-oriented approach
• Able to work independently in a fast-paced, multi-task environment with frequent interruptions while maintaining service level standards
• Able to work effectively both independently and as part of a team, ensuring a smooth transition of information between shifts
• Able to respond on short notice and work shifts, including evenings, weekends and on holidays
• Able to provide own transportation for travel between work locations as required
• As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.
• Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs. We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process. Applicants who are currently employed by the City of Oshawa are asked to clearly indicate their status as an internal applicant in their application. Please ensure that you check your email regularly to receive any correspondence. The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day. Learn more We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code (OHRC). The City of Oshawa promotes the principles of diversity, equity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. The City of Oshawa encourages applications from women, Indigenous Peoples and persons of all cultures, ethnic origins, religions, abilities, ages, sexual orientations, and gender identities and expressions. The City of Oshawa will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities and/or needs related to the OHRC. If you require an accommodation during the recruitment process or assistance with the application process please contact Human Resource Services. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.