REGISTRATION REPRESENTATIVE II

A Patient Services Representative (2) is trained to work in clinic registration areas across all patient service departments. Establishes patient accounts, gathers billing information, insurance cards and guarantor information. The Representative (2) is responsible for collecting co-pays and past patient balances and keeping a balanced drawer. Stays up to date on all current insurance information and changes. Obtains appropriate signatures as needed. Directs patients to the appropriate department for necessary services. Immediately notifies advisory nurse of a potential critical patient. Assures all information collected is kept confidential per HIPPA.

Register patients obtaining the necessary personal, insurance, and other data required for proper tracking and billing.

Verifies insurance coverage with carrier or employer, via payer sites and relays changes to authorization staff.

Schedules patient appointments for providers as necessary.

Answers basic insurance/ financial questions and escalates further questions to the appropriate department.

Responsible for taking payments on co-pays and outstanding balances along with keeping a balanced cash drawer.

Assist with answering patient and staff calls to help on anything needed.