Registration and Eligibility officer
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Key skills for this role
About the Role
Fakeeh Care Group seeks a Registration and Eligibility Officer in Jeddah to manage patient registration, appointment scheduling, and insurance verification.
Key Skills for This Role
Responsibilities
- Open and maintain patient files for new patients, ensuring all required information is accurately recorded
- Schedule, reschedule, and cancel patient appointments as needed
- Register patients upon arrival, verifying demographic and insurance information
- Notify healthcare team members promptly when walk in patients arrive
- Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned into the system
- Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed
- Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions
- Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to the Insurance and Finance Coordinator at the end of the shift
- Answer phone calls through the call center line, providing information and assistance to patients
- Transfer calls to the relevant departments or personnel as required
- Contact physicians to confirm duties and schedules as per the OPD calendar
Requirements
- 0 2 years of experience in patient registration, appointment scheduling, or a related role
- Bachelor Degree in Business Administration or related field
- Working knowledge of MS Office applications and ERP systems
- Analytical skills and attention to detail
- Excellent command of oral and written English; Arabic preferred
Full Job Posting
Description
- Open and maintain patient files for new patients, ensuring all required information is accurately recorded.
- Schedule, reschedule, and cancel patient appointments as needed.
- Register patients upon arrival, verifying demographic and insurance information.
- Notify healthcare team members promptly when walk in patients arrive.
- Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned into the system.
- Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.
- Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.
- Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to the Insurance and Finance Coordinator at the end of the shift.
- Answer phone calls through the call center line, providing information and assistance to patients.
- Transfer calls to the relevant departments or personnel as required.
- Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar.
- Other duties as assigned within the scope of the job.
Requirements
- Skills and Abilities: Working knowledge of MS Office applications and ERP systems; Analytical skills; Detailed oriented and problem solving skills.
- Experience: Officer: 0 2 years of experience in patient registration, appointment scheduling, or a related role.
- Education: Bachelor Degree in Business Administration or related field.
- Language: Excellent command of oral and written English and prefer Arabic.
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