Regional Technical Support Engineer

Address customer technical concerns and performance issues with urgency and professionalism.

Promote a strong customer-focused culture across the service organization.

Support field service teams with technical guidance before, during, and after site interventions.

Generate detailed repair and overhaul reports for customers.

Lead root cause analysis investigations for product quality or reliability failures.

Implement corrective and preventive actions to reduce recurrence.

Monitor and analyze customer feedback and complaint data to identify systemic improvements.

Develop preventative measures to enhance product reliability and service execution.

Oversee the complete warranty claims process, including evaluation, approval/rejection decisions, and documentation.

Perform warranty data analysis to identify trends, measure KPIs, and report findings to leadership.

Maintain accurate and comprehensive warranty records.

Provide recommendations to engineering and operations based on data-driven insights.

Develop technical tools, work instructions, presentations, and communication materials.

Support internal knowledge-sharing initiatives across the North American organization.

Contribute to product documentation, service bulletins, and standardized technical guidance.

Deep technical acumen in rotating equipment and cryogenic systems.

Advanced troubleshooting and diagnostic capability.

Strong root cause analysis and problem-solving skills.

High accountability and results-driven mindset.

Excellent written and verbal communication skills.

Ability to influence cross-functional teams without direct authority.

Strong customer focus and business acumen.

Knowledge of sales and service processes within industrial markets.

Continuous improvement and innovation mindset.

Combination of office, workshop, and customer site environments.

Collaboration with service centers, field teams, engineering, and leadership.

Global and regional travel required based on business needs.

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.