Regional Program and Engagement Manager (MEA)
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Key skills for this role
About the Role
Nozomi Networks seeks a Regional Program and Engagement Manager for MEA to oversee professional services engagements, manage customer relationships, and drive project delivery in OT/IoT cybersecurity.
Key Skills for This Role
Responsibilities
- Manage a portfolio of customer engagements across the MEA region, ensuring successful delivery aligned with customer expectations, project scope, budget, and timelines
- Serve as the primary point of contact for customers, partners, and internal stakeholders
- Lead project planning, execution, governance, and delivery activities
- Develop and maintain project plans, monitor progress, manage risks, and proactively address issues
- Facilitate regular project status meetings, executive reviews, and stakeholder communications
- Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners
- Monitor project scope, deliverables, and Statements of Work (SOWs)
- Identify opportunities to strengthen customer relationships and drive expansion
- Manage customer training coordination and operational activities
- Support operational excellence through project administration, reporting, and compliance
- Contribute to continuous improvement of Professional Services processes, tools, and service offerings
Requirements
- 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations
- Demonstrated experience managing customer facing projects throughout the full project lifecycle
- Strong customer engagement and stakeholder management skills
- Excellent planning, organizational, and prioritization skills
- Strong problem solving and critical thinking capabilities
- Excellent verbal and written communication skills
- Collaborative and team oriented mindset
- High levels of accountability, ownership, and attention to detail
- Adaptability and resilience
- Ability to understand customer technical requirements and translate them into actionable project plans
- Expert use of MS Office Suite, CRMs (SFDC preferred)
- Experience using project management platforms such as MS Project, Wrike, Jira, or equivalent
Full Job Posting
Company Overview
- Nozomi Networks is the leader in OT and IoT Cybersecurity, protecting critical infrastructure in over 68 countries.
- The company provides an AI powered cybersecurity platform for operational technology and IoT infrastructures.
In this role, you will:
- Manage a portfolio of customer engagements across the MEA region, from small to complex deployments.
- Serve as the primary point of contact for customers, partners, and internal stakeholders.
- Lead project planning, execution, governance, and delivery activities.
- Develop and maintain project plans, monitor progress, manage risks, and proactively address issues.
- Facilitate regular project status meetings, executive reviews, and stakeholder communications.
- Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners.
- Monitor project scope, deliverables, and Statements of Work (SOWs).
- Identify opportunities to strengthen customer relationships and drive expansion.
- Manage customer training coordination and operational activities.
- Support operational excellence through project administration, reporting, and compliance.
- Contribute to continuous improvement of Professional Services processes, tools, and service offerings.
To be successful in this role you have:
- 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations.
- Demonstrated experience managing customer facing projects throughout the full project lifecycle.
- Strong customer engagement and stakeholder management skills.
- Excellent planning, organizational, and prioritization skills.
- Strong problem solving and critical thinking capabilities.
- Excellent verbal and written communication skills.
- Collaborative and team oriented mindset.
- High levels of accountability, ownership, and attention to detail.
- Adaptability and resilience.
- Ability to understand customer technical requirements and translate them into actionable project plans.
- Expert use of MS Office Suite, CRMs (SFDC preferred).
- Experience using project management platforms such as MS Project, Wrike, Jira, or equivalent.
Global Benefits
- Health & Wellness
- Financial
- Work Life Balance
- Unparalleled Flexible Time Off
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