Regional Program and Engagement Manager (MEA)
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Key skills for this role
About the Role
Nozomi Networks is hiring a Regional Program and Engagement Manager for the MEA region to oversee professional services engagements. The role involves managing customer projects, ensuring delivery excellence, and driving customer satisfaction.
Key Skills for This Role
Responsibilities
- Manage a portfolio of customer engagements across the MEA region, ensuring successful delivery aligned with customer expectations, project scope, budget, and timelines
- Serve as the primary point of contact for customers, partners, and internal stakeholders, fostering trusted relationships and driving high levels of customer satisfaction
- Lead project planning, execution, governance, and delivery activities while ensuring adherence to Professional Services methodologies and quality standards
- Develop and maintain project plans, monitor progress, manage risks, and proactively address issues
- Facilitate regular project status meetings, executive reviews, and stakeholder communications
- Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners
- Monitor project scope, deliverables, and Statements of Work (SOWs)
- Identify opportunities to strengthen customer relationships, support adoption, and contribute to expansion
- Manage customer training coordination and operational activities related to training delivery
- Support operational excellence through project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance
- Contribute to continuous improvement of Professional Services processes, tools, and service offerings
Requirements
- 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations
- Demonstrated experience managing customer facing projects throughout the full project lifecycle
- Strong customer engagement and stakeholder management skills
- Excellent planning, organizational, and prioritization skills
- Strong problem solving and critical thinking capabilities
- Excellent verbal and written communication skills
- Collaborative and team oriented mindset
- High levels of accountability, ownership, and attention to detail
- Adaptability and resilience
- Ability to understand customer technical requirements and translate them into actionable project plans
- Expert use of MS Office Suite, CRMs (SFDC preferred)
- Experience using project management platforms such as MS Project, Wrike, Jira, or equivalent
Full Job Posting
About the Role
- As the Regional Program and Engagement Manager, MEA, you will play a critical role in ensuring the successful delivery of Nozomi Networks' Professional Services engagements across the Middle East and Africa region.
- You will act as a trusted advisor to customers, partners, and internal stakeholders, overseeing project execution from planning through delivery while driving operational excellence, customer satisfaction, and business outcomes.
- This role combines customer engagement, program management, and delivery governance.
In this role, you will:
- Manage a portfolio of customer engagements across the MEA region, ranging from small to complex deployments, ensuring successful delivery aligned with customer expectations, project scope, budget, and timelines.
- Serve as the primary point of contact for customers, partners, and internal stakeholders, fostering trusted relationships and driving high levels of customer satisfaction.
- Lead project planning, execution, governance, and delivery activities while ensuring adherence to Professional Services methodologies and quality standards.
- Develop and maintain project plans, monitor progress, manage risks, and proactively address issues to ensure successful customer outcomes.
- Facilitate regular project status meetings, executive reviews, and stakeholder communications, providing clear visibility into project health, milestones, risks, and next steps.
- Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners to ensure seamless coordination throughout the project lifecycle.
- Monitor project scope, deliverables, and Statements of Work (SOWs), ensuring alignment between customer requirements and project execution.
- Identify opportunities to strengthen customer relationships, support adoption, drive positive customer feedback, and contribute to expansion opportunities.
- Manage customer training coordination and operational activities related to training delivery, ensuring a seamless customer experience.
- Support operational excellence through project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance with internal processes and systems.
- Contribute to the continuous improvement of Professional Services processes, tools, reporting capabilities, AI Powered tools and service offerings to enhance efficiency and scalability.
To be successful in this role you have:
- 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations.
- Demonstrated experience managing customer facing projects throughout the full project lifecycle, from initiation through successful delivery and closure.
- Planning & Organizational Skills: Ability to manage a portfolio of projects ranging from small to complex engagements while maintaining accuracy, prioritizing effectively, and meeting deadlines.
- Strong customer engagement and stakeholder management skills, with the ability to build trust, navigate complex situations, and maintain productive relationships.
- Communication Skills: Ability to communicate project status, risks, billing readiness, and operational updates clearly to stakeholders.
- Excellent planning, organizational, and prioritization skills, with the ability to manage multiple projects simultaneously in a fast paced environment.
- Strong problem solving and critical thinking capabilities, with the ability to identify risks, develop mitigation strategies, and drive issues to resolution.
- Excellent verbal and written communication skills, including the ability to communicate effectively with technical teams, business stakeholders, and executive audiences.
- A collaborative and team oriented mindset, with the ability to influence and coordinate cross functional teams without direct authority.
- High levels of accountability, ownership, and attention to detail, with a commitment to delivering exceptional customer outcomes.
- Adaptability and resilience, with the ability to remain effective and solution focused in changing and high pressure environments.
- Ability to understand customer technical requirements and translate them into actionable project plans and delivery activities.
Who we are and what we stand for:
- Nozomi Networks is the leader in OT and IoT Cybersecurity.
- We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight.
- Diversity, Inclusion and Belonging are part of our core beliefs.
Our Global Benefits
- All of our benefits are customized to the country you are based in.
- Health & Wellness, Financial, Work Life Balance, Unparalleled Flexible Time Off.
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