Regional Manager Site Operations - Middle East

Deliveroo: A DoorDash Company

New Verticals & Site Operations

• As part of the DoorDash group, our New Verticals team is the primary global engine for testing and scaling the next generation of first party (1P) retail and automated logistics.
• We dont just facilitate orders; we own the sites that make them happen.
• While others act as simple aggregators, we own the infrastructure and the operations to ensure a premium, hyper-fast experience.
• Deliveroo Editions: The worlds first delivery-only kitchens. We provide the specialised infrastructure and operational expertise that allow our restaurant partners to scale instantly.
• Deliveroo HOP: Our 1P speedy grocery service. We own the inventory, the technology, and the end-to-end fulfilment process to deliver groceries in as little as 15 minutes.

The Role

Role

• You will drive the business forward by optimising productivity, achieving site personnel cost targets, and minimising wastage/shrinkage.
• You must be a "Total Ownership" leader; comfortable working strategically to enhance our operating model within the global DoorDash ecosystem while fostering a positive, collaborative, and high-performance culture for all site colleagues.
• Below are the 3 key areas this role is expected to manage:
• Site Governance: Set the "drumbeat" for the region by driving KPIs and supervising compliance with Standard Operating Procedures through impactful coaching.
• Site Presence: Maintain a constant physical presence at sites to ensure a "founder’s mindset" regarding cleanliness, efficiency, and quality.
• Safety & Compliance: Act as the lead for regional regulatory relationships, ensuring 100% compliance with Dubai Municipality (DM), ADAFSA, etc.

Financial & Data Stewardship

• P&L Management: Manage the operational lines of the P&L, tightly controlling labor and OpEx while minimising all forms of wastage/shrinkage.
• WBR/MBR Reporting: Host and participate in Weekly and Monthly Business Reviews. You will produce high-quality, data-driven written inputs that articulate regional performance and clear bridges with action plans.

People & Strategy

• Team Development: Recruit, onboard, and mentor a high-performing Area Manager team, managing the full organisational life cycle from talent development to HR/ER cases.
• Stakeholder Management: Own and champion relationships with host brand partners, site owners, and senior leadership within the wider DoorDash/Deliveroo business.
• Innovation: Lead projects and pilots aimed at testing the next generation of 1P retail and automated logistics.

Requirements

• Industry Leadership: Minimum of 3–4 years of F&B, FMCG, or Grocery experience, with a proven track record in Area or Regional Management.
• Operational Ownership: While direct experience in a 1P environment is a significant advantage, it is essential you demonstrate a "Total Ownership" mindset. This means you are comfortable being the final point of accountability for site standards, stock accuracy, and the seamless hand-off from inbound receiving to last-mile dispatch.
• Rigorous Cost Control: Expert at managing and influencing the P&L with a focus on operational expenditure. You possess the ability to identify inefficiencies and manage labor-to-order ratios effectively.
• Strong Writing & Communication: Ability to craft concise, insightful narratives for WBR and MBR reports, translating raw data into "the why" and "the how" for senior leadership.
• Analytical & Tech-Savvy: Data-driven decision-maker with a high comfort level in numbers.
• Adaptability & Autonomy: The grit to define how your role is best achieved in a fast-paced, evolving environment with high levels of autonomy.
• People Leadership: Excellent ability to influence senior stakeholders while motivating a multi-national, diverse site-level workforce.
• Project Management: Capability to lead complex, cross-functional projects from conception to completion.

Uae Regulatory Knowledge (Preferred)

Job Details

About The Company

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