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Regional IT Manager
United Hospitality Management
Dubai, UAE
Full Time
Manager
Onsite
1 weeks ago
Microsoft Windows ServerMicrosoft 365Active DirectoryAzure Cloud ServicesVirtualizationEnterprise Networking
Free
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Microsoft Windows ServerMicrosoft 365Active Directory
About the Role
United Hospitality Management seeks an experienced Regional IT Manager to lead IT operations across its Middle East hotel portfolio. The role oversees infrastructure, cybersecurity, vendor management, and technology projects while ensuring alignment with business objectives.
Key Skills for This Role
Microsoft Windows ServerMicrosoft 365Active DirectoryAzure Cloud ServicesVirtualizationEnterprise Networking
Responsibilities
- Develop and execute the regional IT strategy aligned with UHM's business objectives and technology roadmap
- Manage the implementation, maintenance, and optimization of regional IT infrastructure, networks, servers, cloud platforms, and communication systems
- Support and maintain hospitality technology platforms including PMS, POS, Key Card Systems, Guest Wi Fi, IPTV, Telephony, Payment Systems, and Revenue Management integrations
- Lead regional cybersecurity initiatives to protect company systems, guest information, and corporate data
- Ensure timely resolution of IT incidents and service requests across all hotels and corporate offices
- Lead, mentor, and develop the regional IT team across multiple locations
- Manage relationships with technology vendors, consultants, and service providers; negotiate contracts and service agreements
- Prepare and manage the regional IT operating and capital expenditure budgets
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, or related discipline
- Minimum 5 years of progressive IT leadership experience managing multi site IT operations
- Previous experience within the hospitality industry is highly preferred
- Experience supporting multiple hotel brands and corporate offices
- Strong knowledge of Microsoft Windows Server, Microsoft 365, Active Directory, Azure Cloud Services, virtualization, enterprise networking, firewalls, cybersecurity, backup and disaster recovery
- Knowledge of hospitality technology systems (PMS, POS, CRS, IPTV, key card systems)
- ITIL, Microsoft, Cisco, VMware, Azure, AWS, PMP, or cybersecurity certifications are desirable
Full Job Posting
Role Overview
- The Regional IT Manager is responsible for leading and managing all information technology operations across UHM's corporate office and hotel portfolio within the Middle East.
- This role oversees regional IT infrastructure, systems, cybersecurity, vendor management, technology projects, and service delivery while ensuring consistency with UHM standards and the technology requirements of multiple international hotel brands.
Key Responsibilities
- Develop and execute the regional IT strategy aligned with UHM's business objectives and technology roadmap.
- Partner with senior leadership, General Managers, and department heads to identify technology opportunities that improve operational efficiency and guest experience.
- Recommend and implement innovative technologies that support business growth and digital transformation.
- Ensure IT policies, standards, and procedures are consistently applied across all properties.
- Manage the implementation, maintenance, and optimization of regional IT infrastructure, networks, servers, cloud platforms, and communication systems.
- Ensure maximum system availability, reliability, scalability, and performance across all properties.
- Standardize IT environments while accommodating brand specific technology requirements.
- Oversee backup, disaster recovery, business continuity, and system resilience initiatives.
- Support and maintain hospitality technology platforms including PMS, POS, Key Card Systems, Guest Wi Fi, IPTV, Telephony Systems, Payment Systems, Revenue Management integrations, Reservation interfaces.
- Coordinate system upgrades, deployments, and technology rollouts across the region.
- Lead regional cybersecurity initiatives to protect company systems, guest information, and corporate data.
- Develop and enforce IT security policies and best practices.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related discipline.
- Master's degree is an advantage.
- ITIL, Microsoft, Cisco, VMware, Azure, AWS, PMP, or cybersecurity certifications are desirable.
Experience
- Minimum 5 years of progressive IT leadership experience managing multi site IT operations.
- Previous experience within the hospitality industry is highly preferred.
- Experience supporting multiple hotel brands and corporate offices.
- Proven experience managing regional IT infrastructure, networks, cybersecurity, and enterprise systems.
- Experience leading IT projects, system implementations, and digital transformation initiatives.
Technical Knowledge
- Strong knowledge of Microsoft Windows Server environment, Microsoft 365, Active Directory, Azure Cloud Services, Virtualization technologies, Enterprise networking, Firewalls and cybersecurity, Backup and disaster recovery solutions, Cloud infrastructure, Hospitality technology systems (PMS, POS, CR
Competencies
- Strategic thinking
- Leadership and people development
- Business partnering
- Problem solving and analytical thinking
- Project management
- Stakeholder management
- Vendor negotiation
- Customer service orientation
- Decision making
- Communication and presentation skills
- Adaptability and resilience
- Budget and financial management
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