Base Career helps you apply smarter for this job.
Key skills for this role
Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice
Maintain good resident-landlord relations
Provide direct escalation support for site teams regarding resident correspondence.
Ensure accurate and timely documentation and resolution of resident concerns.
Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
Provide information to residents and ensures all resident concerns are acted upon in a timely manner
Draft collection notices
Ensure terms of the lease agreements are met and administers damages/security deposits and charges
Provide Building Managers with lists of leases coming up for renewal
Assists the Regional Manager on any pending projects and assignments
Assist in the implementation of new software and automation tools (e.g., mail merge, Rhenti support).
Oversee and coordinate Hazelnet content updates for the region.
Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries.
Coordinate outbound communications, issue demand letters, and liaise with collections agencies.
Maintain accurate documentation for potential legal escalation.
Assist Payscan process, where needed
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
Toronto, CAN
, CAN
Halifax, CAN
Montréal, CAN
Etobicoke, CAN
Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
Facilitate review of rent rolls and aged accounts receivables as required by head office
Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)
Provide training to new Team Members on systems and Hazelview processes and procedures
Degree/diploma and/or an equivalent combination of education and/or experience
2-3 years of administrative experience, preferable in a busy office
Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset
Experience in a customer service role would be an asset
Exposure to the Property Management Industry would an asset
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.
Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.
We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.
Trust
Ambition
Collaboration
Ownership Mindset
Having Fun
Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
Canadian rental housing provider owning and professionally managing apartments for renters across six provinces.
Visit company websiteJobs and hiring trendsCAD 55000-65000 yearly / year
Full-time
Mid · 2+ years experience
Onsite
Apply faster on company sites with our extension.