jazzhr

Referral Relationship Manager

Ethos Veterinary Health

Langley, CAN

Part-time

Entry · 2+ years experience

Onsite

CAD 28-30 hourly / hour

Discovered 3 weeks ago

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Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events.
Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers.
Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.
Own the end-to-end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events.
Track attendance, referral impact, and ROI for all events and initiatives in collaboration with hospital leadership.
Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.
Leverage centralized Ethos marketing resources and programs to support local growth priorities.
Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
Serve as the local hospital point of contact for all referral engagement activities.
Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies.
Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities.
Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision-making.
Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning.
Manage the hospital’s referral engagement budget and track spending against plan.
Maintain accurate documentation, activity tracking, and reporting as required.
Support hospital leadership and the Ethos growth team in additional initiatives as assigned.
In-Market Referral Engagement Activities – 65%
Event Planning and Execution – 15%
Administrative & Reporting Responsibilities – 20%
Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment.
High Standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work.
Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
Self-Starter: Works independently, takes initiative, and drives results with minimal supervision.
Relationship-Oriented: Builds trust, communicates effectively, and maintains strong professional relationships.
Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement.
Valid driver's license and clean driving record.
Valid auto insurance coverage.
Reliable personal transportation and ability to accurately track and submit mileage for reimbursement.
Ability to work occasional evenings and/or weekends to support hospital and community events.
Associate or bachelor's degree preferred; equivalent education and experience will be considered.
2-3 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth.
Experience in sales, customer service, account management, marketing, or business development roles strongly preferred.
Veterinary medicine or animal health industry experience is strongly preferred.
Strong interpersonal, verbal, and written communication skills across in-person, phone, email, and virtual platforms.
High level of organization, attention to detail, and follow-through.
Proficiency with technology, CRM systems, and performance reporting tools.
Ability to interpret basic performance metrics and use data to inform strategy and decision-making.
Field-based role requiring frequent local travel to referring practices.
Fast-paced, relationship-driven environment requiring flexibility and adaptability.
Collaboration across hospital leadership as well as supporting referral relations, marketing, and operations teams.