Recreation Receptionist - InterContinental Abu Dhabi

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences through genuine hospitality, thoughtful service, and attention to detail.

We are currently looking for a warm, confident, and service-oriented Recreation Receptionist to join our Recreation team.

A little taste of your day-to-day:

As a Recreation Receptionist, you will be the first point of contact for guests visiting our recreation facilities.

You will create a warm welcome, provide accurate information about our facilities and services, and ensure guest enquiries, bookings, and requests are handled efficiently and professionally.

• Welcoming guests and members warmly and creating a positive first impression.
• Providing clear and accurate information about recreation facilities, operating hours, activities, services, and hotel offerings.
• Handling guest enquiries in person and over the telephone in a professional and friendly manner.
• Managing reservations and bookings for recreation facilities, activities, and services where applicable.
• Maintaining accurate records of guest and member access, bookings, and other relevant information.
• Assisting guests with registration procedures and explaining recreation guidelines and facility information.
• Recognizing returning guests and members and providing personalized service wherever possible.
• Anticipating guest needs and proactively offering assistance.
• Handling guest feedback and concerns professionally and escalating matters to the appropriate supervisor when required.
• Processing payments and maintaining accurate records in accordance with hotel procedures, where applicable.
• Maintaining the reception desk and surrounding guest areas in a clean, organized, and welcoming condition.
• Coordinating closely with Recreation Attendants, Lifeguards, Housekeeping, Engineering, Security, Front Office, and other departments to ensure smooth operations.
• Maintaining up-to-date knowledge of hotel facilities, restaurants, promotions, activities, and special events.
• Supporting the Recreation team with daily administrative requirements when needed.
• Following all health, safety, hygiene, security, and emergency procedures.
• Maintaining guest privacy and confidentiality at all times.
• Maintaining professional grooming and presentation standards.
• Demonstrating IHG values through positive, genuine, and professional interactions with guests and colleagues.