Recreation Assistant Manager
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Key skills for this role
About the Role
Marriott International seeks a Recreation Assistant Manager to oversee recreation operations, supervise staff, and ensure exceptional guest service. Responsibilities include managing pool and beach areas, children's programs, and vendor relationships.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in recreation operations
- Monitor quality standards and meet customer expectations daily
- Schedule events, programs, and activities
- Manage outside vendors including water sports and scuba
- Assist with managing children's program and pool/beach areas
Requirements
- Supervisory experience in recreation or hospitality
- Strong customer service orientation
- Ability to manage multiple activities and staff
Full Job Posting
Assisting with Recreation Operations
- Supervises and manages employees. Supports day to day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports the management of outside vendors including water sports and scuba.
- Assists with managing group activities including sand painting, bon fires, and team building events.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
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