Recovery Representative at Eastern University — Pennsylvania, USA | Base Career

Full Job Posting

About the Department

The Recovery Representative’s primary responsibilities will be to respectfully recover past due and delinquent consumer accounts.

As a recovery representative, you will research, investigate, analyze and use negotiation methodologies, maintaining trustful customer relationships and ensuring timely payments toward recovery goals for both inactive and active accounts.

Position Duties

Use system(s) resources to identify, review, assign and contact consumers that have past due and/or delinquent account balances using all points of contact.

Counsel students who are in University collections on payments, arrangements and Private Alternative Loan options.

Assist student accounts staff with any issues related to in-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.

Execute in-house collections communication processes, including printing of collections letters, sending emails, payment arrangement letters/contracts and outbound calls.

Provides quarterly reports and updates to the Director of Student Accounts.

Serves as a point of contact for collection company inquiries, and meet with collections representatives/vendors as necessary.

Assist with department incoming calls, email and other special projects/ responsibilities as directed by management.

Maintain a pleasant demeanor and offers excellent customer service in a sometimes-high pressure environment.

Embody values of compassion, integrity, justice and respect, synergistically achieving the department and university’s common mission.

Use system(s) resources to identify, review, assign and contact consumers that have past due and/or delinquent account balances using all points of contact.
Counsel students who are in University collections on payments, arrangements and Private Alternative Loan options.
Assist student accounts staff with any issues related to in-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.
Execute in-house collections communication processes, including printing of collections letters, sending emails, payment arrangement letters/contracts and outbound calls.

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule. Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review. Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan. Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program. Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University’s benefits programs. Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.

Recovery Representative

Job Fit Check

Full Job Posting

Position Duties

Apply for this job in 1 click

More jobs at Eastern University

Affiliate Faculty, Internship Coordinator

Adjunct Instructor, Artificial Intelligence for Growth

Athletics Rental Supervisor

Student Position - Testing Center Student Proctor

Senior Mechanical Technician

Assistant Professor of Social Work

Campus Shuttle Driver

General Maintenance Mechanic - Painter