Reconditioning Manager - San Jose

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform. The NorCal hub is our next major market, and this role is ground floor.

You will own reconditioning operations for the NorCal market. That means building the workflow, running the floor, developing the team, and holding the standard. This is not a manage-the-status-quo job. You are building something, and the playbook you write here becomes the template we scale.

What You'll Own

Build and run day-to-day recon operations, hit throughput, quality, and cost targets consistently

Develop and hold a quality standard that reflects the Ever brand, not just good enough

Lead, coach, and grow a team of technicians and leads -- build career paths, not just headcount

Create and iterate on SOPs from the ground up; document what works, kill what doesn't

Own production planning and capacity management as volume scales

Drive continuous improvement through structured problem-solving (root cause, not whack-a-mole)

Enforce health, safety, and compliance standards without compromise

Report on key metrics and flag risks early; no surprises up the chain

WIP Management

Own the active work queue end-to-end -- know what every unit is waiting on at any given moment

Manage WIP limits per stage to prevent bottlenecks and avoid aging inventory

Maintain accurate handoff documentation at every pipeline stage (ingress, inspect, repair, detail, photo)

Hold hard SLA windows for vendor scheduling; Escalate stalled units proactively

Team Development

Build and run a structured onboarding and certification path for technicians and service advisors

Conduct regular 1:1s, give competency-based feedback, not just performance scores

Identify skill gaps on the floor and close them with targeted coaching, not just reassignment

Create progression paths for techs so your best people have a reason to stay and grow

Train SAs on documentation standards, customer-facing communication, and handoff ownership

Recognize performance publicly and address gaps directly; build a culture of accountability without fear