Receptionist

• Being the face of our Head Office – providing a friendly, professional welcome to visitors, candidates, suppliers and colleagues.

• Managing reception – ensuring the reception area remains organised, welcoming and presentable throughout the day.

• Directing visitors – contacting the appropriate person or department and ensuring visitors know where they need to go.

• Customer support – responding to customer emails and providing clear, friendly and professional assistance.

• Handling enquiries – resolving straightforward queries and making sure more complex issues reach the right person.

• Administrative support – helping with general office and Customer Service administration.

• Working as part of the team – supporting colleagues and helping us deliver a consistently positive experience for both customers and visitors.

• Excellent written and verbal communication skills.

• A friendly, confident and professional manner.

• A naturally welcoming and customer-focused approach.

• Strong organisational skills and good attention to detail.

• Confidence using Microsoft Office and general computer systems.

• The ability to remain professional and composed in a busy environment.

• Previous experience in reception, front-of-house, hospitality or customer service – desirable but not essential.

• An interest in musical instruments, music technology or audio-visual equipment – a great advantage, but not essential.

• Generous discount scheme across our full range of music and home entertainment products.

• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.

• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.

• Free car parking with access to electric charging points.

• Our modern office space features an onsite café and bar where we hold regular social events.

• Onsite gym and physio with Gear4music discounts & perks.

• A relaxed dress code and a great coffee machine to make your day more enjoyable.