Receptionist
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About the Role
About Us Yugen Care by Dr Gehad is a luxury medical aesthetics, wellness, and longevity clinic in Dubai, dedicated to delivering exceptional patient experiences with advanced aesthetic and healthcare solutions.
Key Skills for This Role
Full Job Posting
About Us
Yugen Care by Dr Gehad is a luxury medical aesthetics, wellness, and longevity clinic in Dubai, dedicated to delivering exceptional patient experiences with advanced aesthetic and healthcare solutions.
We are looking for a professional, well-presented, and customer-focused Receptionist to join our growing team.
Key Responsibilities
- Welcome and assist patients and visitors in a warm, professional, and luxury-service manner
- Coordinate patient flow with doctors, therapists, and clinical staff
- Handle patient registration, documentation, and updating medical records
- Process payments, invoices, and coordinate with the finance department when required
- Manage insurance claims submissions, approvals, follow-ups, and insurance-related patient coordination
- Verify insurance eligibility and communicate coverage details to patients when needed
- Follow up on pending insurance claims and ensure accurate documentation submission
- Maintain cleanliness and organization of the reception area
- Support upselling and cross-selling of clinic services and packages when appropriate
- Ensure a 5-star patient experience from arrival to departure
- Maintain confidentiality and comply with clinic policies and DHA standards
Requirements
- Previous experience as a Receptionist, Front Desk Officer, Patient Coordinator, or Customer Service Representative (medical/aesthetic clinic experience preferred)
- Experience handling medical insurance claims and approvals in the UAE
- Excellent communication skills in English (Arabic or additional languages are a plus)
- Strong customer service and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and work in a fast-paced environment
- Good computer skills and familiarity with booking/CRM systems
- Strong organizational and administrative abilities
Preferred Qualifications
- Experience in aesthetic, dermatology, dental, wellness, or medical clinics in Dubai
- Knowledge of insurance portals and claim submission processes
- Sales-oriented mindset with ability to promote treatments and packages professionally
What We Offer
- Competitive salary package
- Professional and luxury work environment
- Career growth opportunities
- Training and development support
- Opportunity to work with a premium healthcare and aesthetics brand in Dubai
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