Receptionist - The Jeddah EDITION

Position Details

• The position is in Rooms and Guest Services Operations at The Jeddah EDITION in Jeddah, Saudi Arabia.
• The schedule is full time, the position is non-management, and the role is not remote.

Position Summary

• Answer, record, and process guest requests, questions, and concerns through telephone, email, chat, and mobile communication devices.
• Operate the telephone switchboard, process wake-up calls, and connect or direct calls to the appropriate extension.
• Record and relay messages accurately, log guest issues, contact the appropriate department, and follow up on resolutions.
• Provide information about room features, property amenities, and local areas of interest.
• Process room service orders, answer menu questions, record point-of-sale transactions, and assist with internet and guestroom entertainment access.

Service and Operational Standards

• Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, use appropriate telephone etiquette, maintain positive working relationships, and support team goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in different formats and stand, sit, or walk for extended periods during a work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• A high school diploma or GED equivalent is listed as a preferred qualification.
• No related work experience or supervisory experience is required.
• No license or certification is required.

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