Receptionist & Parent Liaison Officer - Sunmarke School
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Key skills for this role
About the Role
Sunmarke School seeks a Receptionist & Parent Liaison Officer to serve as the first point of contact for parents and visitors. Responsibilities include managing phone calls, handling inquiries, coordinating events, and supporting admissions.
Key Skills for This Role
Responsibilities
- Answer, screen, and forward incoming phone calls; provide basic information
- Liaise with parents, handle inquiries, complaints, and feedback
- Coordinate parent/community events to engage families
- Assist with admissions processes, including data entry and record keeping
- Maintain security by following procedures and controlling access
- Receive and sort daily mail/deliveries/couriers
Requirements
- Bachelor's degree in any discipline
- Good written and oral communication skills
- Excellent customer service and negotiation skills
- Functional computer skills
Full Job Posting
About Us
- Fortes Education has been a leading education provider in the UAE for over four decades.
- Our schools offer innovative, character building education based on Positive Education (PosEd).
- Sunmarke School provides a values based education with signature programs and was judged 'Very Good' by DSIB.
Main Accountabilities
- Answer, screen, and forward incoming phone calls while providing basic information.
- Provide office support services to ensure efficiency within the school.
- Liaise, communicate, and nurture enrolled family relationships.
- Maintain open lines of communication to existing parents; handle concerns and complaints.
- Coordinate parent/community events to engage parents in school activities.
- Assist in the induction process via welcome packs and regular touch base calls.
- Act as first point of contact for parental complaints; monitor and escalate as required.
- Be versed in rules of Ministry of Education and KHDA.
- Attend weekly FOSS/FRISS meetings to identify queries and concerns.
- Monitor/screen/escalate all complaints.
- Answer inquiries, process requests, and log information for walk in inquiries onto CRM.
- Notify colleagues of visitor arrivals.
Job Specification
- Bachelor's degree in any discipline.
- Good written & oral communication skills.
- Excellent customer service, negotiation skills & a flair for numbers.
- Functional computer skills are required.
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