Receptionist & Parent Liaison Officer - Sunmarke School
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Fortes Education seeks an experienced Receptionist & Parent Liaison Officer for Sunmarke School in Dubai. The role involves managing front desk operations, handling parent communications, coordinating events, and supporting admissions.
Key Skills for This Role
Responsibilities
- Answer, screen, and forward incoming phone calls while providing basic information
- Provide office support services to ensure efficiency within the school
- Liaise, communicate, and nurture enrolled family relationships
- Maintain open lines of communication with existing parents and handle feedback
- Coordinate parent/community events to engage parents in school activities
- Assist in the induction process via welcome packs and regular touch base calls
- Act as first point of contact for parental complaints and escalate as required
- Monitor and screen all complaints
- Answer inquiries and process walk in information onto CRM
- Welcome and engage with prospective parents and visitors
- Filter and redirect incoming queries to appropriate members
- Support admissions team with data entry and record keeping
Requirements
- Bachelor's degree in any discipline
- Good written and oral communication skills
- Excellent customer service and negotiation skills
- Functional computer skills
Full Job Posting
About Us
- Fortes Education has been a leading education provider in the UAE for over four decades.
- Sunmarke School provides an ambitious and inspiring, values based education.
Main Accountabilities
- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Provide office support services in order to ensure efficiency and effectiveness within the School.
- Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively.
- Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
- Coordinate parent/community events in order to engage parents in school activities and celebrations.
- Assisting in the Induction process via introduction by welcome packs and regular touch base calls.
- Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
- Being versed in rules and regulations of the Ministry of Education and KHDA.
- Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions.
- Monitor/screen/escalate all complaints.
- Answering all enquiries, processing requests & logging in all information for walk in inquiries onto the CRM.
Job Specification
- Bachelor's degree in any discipline.
- Good written & oral communication skills.
- The candidate must have excellent customer service, negotiation skills & a flair for numbers.
- Functional computer skills are required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Fortes Education
Physics Teacher – Regent International School - August 2026 start
Dubai, UAE
Regent International School in Dubai seeks an outstanding Physics Teacher for an August 2026 start. The role involves teaching Physics at Key Stage 3, I/GCSE, and A Level, contributing to extra-curricular activities, and
Chemistry Teacher Immediate Start
Dubai, UAE
We are seeking an outstanding Chemistry Teacher for an immediate start at Sunmarke School in Dubai. The ideal candidate will hold a B.Ed. or B.A. with PGCE in Chemistry and QTS, with a proven track record of outstanding
Executive Assistant & Administrative Officer - Regent International School
Dubai, UAE
Fortes Education seeks an Executive Assistant to support the Senior Leadership Team at Regent International School in Dubai. The role involves diary management, meeting coordination, correspondence handling, and budget s
Science Cover Teacher – immediate start
Dubai, UAE
Fortes Education seeks a Science Teacher for a 1-term cover position at Sunmarke School in Dubai. The role involves teaching science across Key Stages, contributing to a positive school culture, and using innovative tool
Chemistry Teacher – Immediate start.
Dubai, UAE
Fortes Education seeks an outstanding Chemistry Teacher for an immediate start at Sunmarke School in Dubai. The role involves teaching Chemistry across Key Stage 3, 4 & 5, using innovative tools including AI, and contrib
Chemistry Teacher – January 2027 or earlier
Dubai, UAE
Fortes Education seeks an outstanding Chemistry Teacher for a start date of January 2027 or earlier at Sunmarke School in Dubai. The role involves teaching Chemistry across Key Stage 3, 4 & 5, using innovative tools incl
Housekeeping Assistant - JINS
Dubai, UAE
Fortes Education is hiring a Cleaner/Housekeeping Assistant for a school in Dubai. The role involves maintaining a clean and tidy environment, including sweeping, mopping, and waste disposal. Candidates should have 1 yea
Year 1 Teacher
Dubai, UAE
Jumeirah International Nurseries is seeking a qualified Year 1 Teacher to join their premium chain of nurseries in Dubai. You will deliver outstanding early years education to children aged 5-6 years. The ideal candidate
Physics Teacher – Regent International School - August 2026 start
Dubai, UAE
Chemistry Teacher Immediate Start
Dubai, UAE
Executive Assistant & Administrative Officer - Regent International School
Dubai, UAE
Science Cover Teacher – immediate start
Dubai, UAE
Chemistry Teacher – Immediate start.
Dubai, UAE
Chemistry Teacher – January 2027 or earlier
Dubai, UAE
Housekeeping Assistant - JINS
Dubai, UAE
Year 1 Teacher
Dubai, UAE