Receptionist – Medical Center

Job Summary

Key Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner.
• Manage appointment scheduling, confirmations, and follow-ups.
• Handle patient registration and maintain accurate records.
• Process billing, payments, insurance verification, and invoices.
• Answer phone calls, emails, and patient inquiries promptly.
• Coordinate with doctors, nurses, and other departments for patient needs.
• Promote and cross-sell medical packages, wellness programs, and clinic services to patients.
• Ensure the reception area is organized and presentable at all times.
• Maintain confidentiality of patient information and comply with healthcare policies.
• Assist in daily administrative and clerical tasks as required.

Requirements

• Proven experience as a Receptionist in a medical center, clinic, or healthcare facility.
• Knowledge of medical billing and insurance procedures.
• Experience in cross-selling healthcare services or packages.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and clinic management systems.
• Ability to work under pressure and handle patients professionally.
• Bachelor’s degree or diploma in Administration or related field is an advantage.

Preferred Skills

• Customer service excellence
• Sales and cross-selling skills
• Attention to detail
• Problem-solving abilities
• Team player with a positive attitude