Receptionist - InterContinental Riyadh

Welcome and greet guests in a warm and professional manner.

Handle guest check-in and check-out procedures efficiently.

Verify guest information and ensure all registration details are accurate.

Process room payments, deposits, and other guest transactions.

Handle guest requests, inquiries, and complaints professionally.

Provide information about hotel facilities, services, restaurants, and local attractions.

Manage room assignments and coordinate with Housekeeping regarding room status.

Handle telephone calls, emails, and guest messages promptly.

Assist guests with reservations, modifications, and cancellations.

Monitor arrivals, departures, VIP guests, and special requests.

Maintain accurate guest records and update the hotel system accordingly.

Coordinate with other departments to ensure guest requests are followed up.

Prepare and review daily reports and handover information.

Ensure the reception area is clean, organized, and presentable.

Follow hotel policies, procedures, and InterContinental service standards.

Handle guest keys and ensure proper key control procedures are followed.

Assist with luggage arrangements and transportation requests when required.

Maintain confidentiality of guest information.

Follow cash handling, security, health, and safety procedures.

Promote hotel services and facilities when appropriate.

Support colleagues and other departments during busy periods.

Attend daily briefings and communicate important guest information to the team.

Complete all assigned tasks and ensure a proper handover at the end of the shift

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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