Receptionist
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Key skills for this role
About the Role
IdeaCrate Edutainment seeks a Receptionist in Dubai to create a welcoming environment, explain pricing packages, handle administrative tasks, and support customer engagement. Requires 2 years of reception or front desk experience.
Key Skills for This Role
Responsibilities
- Clarify and articulate pricing packages to customers
- Efficiently manage incoming calls and transfer to appropriate personnel
- Address and resolve customer complaints related to pricing discrepancies
- Create a welcoming atmosphere by greeting and engaging with parents
- Develop and maintain a comprehensive daily checklist
- Conduct daily inventory checks on retail items
- Manage updates on the ODOO system
- Act as party coordinator in the absence of designated personnel
Requirements
- 2 years of reception experience (preferred)
- 2 years of front desk experience (preferred)
- 2 years of upselling experience (preferred)
- 2 years of POS experience (preferred)
Full Job Posting
Job Purpose
- Create a welcoming environment, explain pricing packages, and address customer concerns.
- Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.
Customer Engagement and Communication
- Clarify and articulate pricing packages to customers, ensuring a clear understanding of services and associated costs.
- Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
- Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
- Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
- Utilize the platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
Administrative and Organizational Responsibilities
- Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
- Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
- Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
- Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
Team Collaboration and Support
- Promote teamwork and positive interactions among team members.
- Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
- Be ready to lend a hand with additional tasks when colleagues are unavailable, ensuring a seamless workflow and strong team support.
Skills
- POS
- Customer interaction
- Multitasking
- Upselling
- Time management
- Problem solving
- Team collaboration
Pay
- AED 3,000.00 AED 3,200.00 per month
Job Type
- Full time
Work Location
- In person
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