Receptionist
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Key skills for this role
About the Role
Dr Hassan Al-Abdulla Dental Center is seeking a Receptionist to provide exceptional customer service and manage front desk operations. The role involves greeting patients, scheduling appointments, handling phone calls, and processing payments.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service and uphold patient satisfaction standards
- Greet and acknowledge patients upon arrival and departure
- Schedule patient appointments and communicate with team members
- Answer inbound telephone calls and relay messages
- Collect and process patient payments and provide proof of payment
- Conduct daily register reconciliation and report discrepancies
Requirements
- Provide exceptional customer service
- Greet and acknowledge patients upon arrival and departure
- Schedule patient appointments accurately
- Answer inbound telephone calls with exemplary phone etiquette
- Collect and process patient payments accurately
- Conduct daily register reconciliation
Full Job Posting
Key Responsibilities
- Provide exceptional customer service and uphold the highest standards of patient satisfaction.
- Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
- Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
- Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
- Accurately schedule patient appointments and communicate with other team members as required.
- Ensure all patient paperwork is obtained and properly filed.
- Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
- Document and promptly relay messages to appropriate personnel.
- Conduct follow up correspondence on behalf of the practice as required.
- Sort and properly process inbound/outbound mail.
- Accurately collect and process patient payments and provide proof of payment upon request.
- Ensure all payments are accurately recorded within the payment system.
Job Type
- Full time
Work Location
- In person
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