Receptionist/Clinic Flow Coordinator (Perm)

Medcan is recruiting for a full time Front Desk Associate / Clinic Flow Coordinator at our Markham location! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.

Our Markham clinic will be located at 600 Cochrane Drive. The successful candidate will complete an initial two-week training program at our downtown Toronto location (150 York Street) and may be required to attend occasional training sessions there thereafter.

This is a full-time permanent position scheduled between Monday - Saturday during clinic hours of 8:30am - 5pm.

Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.

Processing payments for appointments and products.

Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.

Ensure clients receive maximum value time during their visit.

Providing exemplary and engaging customer service.

Interact with Clients by using discretion, professionalism, and accuracy.

Escorting patients to and from treatment rooms and waiting areas.

Making reminder appointment calls to clients.

Providing Coffee and Beverages to Clients in the lounge.

Constantly maintaining the lounge and attending to clients.

Managing wait times with clients and updating them with accurate information regarding their appointments.

Open and close procedures including next-day preparation.

Responding to all client issues and inquiries.