Receptionist
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Key skills for this role
About the Role
Accor is hiring a Receptionist for Rixos Premium Saadiyat Island. The role involves check-in/out, cashiering, reservations, and guest service. Candidates should be proactive, professional, and committed to hospitality excellence.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle guest check outs efficiently and professionally
- Update guest information into the computer after check in
- Accountable for cashiering duties, foreign exchange transactions, night audits and settlement upon departure
- Handle walk in counter reservations and process call in reservations when room reservations section is closed
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries
- Resolve guest complaints/requests and liaise with concerned departments for immediate follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey messages, mail and packages to guests
- Assist at Information counter, Foreign Exchange, Night Audit, and Business centre as assigned
- Have knowledge of hotel rate codes, packages, segmentation, discounts and how to handle each
- Handle safe deposit boxes in accordance with policies and procedures
Requirements
- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in motives, methods and expected results
- Own mistakes and share knowledge to prevent repetition
- Conduct business honestly and fairly
- Keep sensitive information confidential
- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Committed to quality and exceptional financial results
- Committed to Rixos Policies & procedures Guide
- Committed to exceeding expectations and continuous improvement
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering diverse brands and opportunities for growth.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities like Planet 21.
Job Description
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message, mail and package to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Handle safe deposit boxes in a accordance with policies and procedurres.
Qualifications
- Be proactive and use good judgement when dealing with challenging situations.
- Act with professionalism and integrity.
- Be transparent in your motives, methods and expected results.
- Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division.
- Conduct business honestly & fairly.
- Keep sensitive information confidential.
- Follow through on commitments.
- Work well both autonomously and within a team.
- Display a positive, approachable attitude.
- Spend time getting to know your fellow employees and our guests.
- Support each other; we all work within the same hotel and company.
- Committed to quality.
Your Team And Working Environment
- Rixos Premium Saadiyat Island is a unique resort on the pristine beach of Saadiyat Island.
- At Accor, we are Heartists!
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