Receptionist
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Key skills for this role
About the Role
Al Raha Medical Center is seeking a Receptionist/Patient Services Officer to welcome patients, manage appointments, handle calls and emails, maintain records, and process billing. The role requires a diploma or bachelor's degree, 1-2 years of healthcare or customer service experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Greet and guide patients to the appropriate departments
- Register new patients and update existing records
- Manage appointments, confirmations, cancellations, and rescheduling
- Handle phone calls, emails, and patient inquiries
- Verify insurance eligibility and process payments/co payments
- Prepare invoices, collect outstanding balances, and maintain accurate billing records
- Support daily cash handling and financial reconciliation procedures
- Maintain confidentiality, patient safety, and compliance with healthcare policies
- Contribute to quality improvement initiatives and provide professional customer service
Requirements
- Diploma or Bachelor's degree in any relevant field
- 1–2 years of healthcare or customer service experience
- Strong communication, interpersonal, and problem solving skills
- Good organizational and analytical abilities
- Excellent written and spoken English
Full Job Posting
Job Summary
- Responsible for welcoming and assisting patients, managing appointments, handling calls and emails, maintaining patient records, processing billing and insurance transactions, and ensuring smooth front desk operations while delivering excellent customer service.
Key Responsibilities
- Greet and guide patients to the appropriate departments.
- Register new patients and update existing records.
- Manage appointments, confirmations, cancellations, and rescheduling.
- Handle phone calls, emails, and patient inquiries.
- Verify insurance eligibility and process payments/co payments.
- Prepare invoices, collect outstanding balances, and maintain accurate billing records.
- Support daily cash handling and financial reconciliation procedures.
- Maintain confidentiality, patient safety, and compliance with healthcare policies.
- Contribute to quality improvement initiatives and provide professional customer service.
Qualifications
- Diploma or Bachelor's degree in any relevant field.
- 1–2 years of healthcare or customer service experience.
- Strong communication, interpersonal, and problem solving skills.
- Good organizational and analytical abilities.
- Excellent written and spoken English.
Work Location
- In person
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