Receptionist

Role Purpose

Front Desk and Visitors

• Greet and welcome visitors, guests, and clients professionally and courteously.
• Manage visitor sign-in and comply with building security and visitor protocols.
• Notify employees of arrivals and coordinate meeting room access.
• Maintain a clean, organized, and professional reception area.

Phones and Communications

• Answer, screen, and route incoming telephone calls efficiently.
• Take accurate messages and communicate them to relevant employees.
• Respond to general inquiries and direct requests to appropriate departments.
• Manage shared reception email inboxes where applicable.

Administrative Support

• Provide general administrative support to departments.
• Assist with document preparation, filing, scanning, photocopying, and record management.
• Support meetings, appointments, and office events.
• Maintain office directories, contact lists, and reception records.

Office Coordination

• Monitor meeting room bookings and ensure meeting facilities are prepared.
• Coordinate courier services, mail distribution, and package deliveries.
• Track office supply inventory and replenishment requests.
• Liaise with building management, vendors, and service providers on routine matters.

Candidate and Client Experience

• Welcome interview candidates and external stakeholders professionally.
• Coordinate interview logistics with Talent Acquisition and hiring teams when required.
• Ensure a positive visitor and client experience consistent with organizational standards.

Compliance and Confidentiality

• Maintain confidentiality of sensitive company, employee, and visitor information.
• Follow company policies, health and safety requirements, and security procedures.
• Support emergency response and evacuation procedures as directed.

Education and Experience

• A diploma, Bachelor’s degree, or equivalent qualification is preferred.
• 2–5 years of experience in reception, front desk, customer service, or administrative support.
• Experience in a corporate, financial services, investment, professional services, or multinational environment is advantageous.

Behavioral Competencies

• Professional appearance and demeanor.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation.
• Ability to manage multiple priorities under pressure.
• Strong attention to detail, organization, discretion, and confidentiality.
• Positive attitude with a proactive approach to problem-solving.