Operations Associate
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Key skills for this role
Role Overview
The Associate, Operations reports to the Manager, Operations and supports the day-to-day operational delivery of Ghaf Benefits.
The role covers employer and employee onboarding, transaction processing, reconciliations, data management, reporting, service-provider coordination, and issue resolution.
The role supports accurate and timely processing in accordance with established procedures and controls.
Key Skills for This Role
Full Job Posting
Firm Overview
Ghaf Benefits is a platform launched by Lunate and serves as the UAE's Alternative End-of-Service Benefits solution.
The platform enables private-sector employers to invest employee gratuities into regulated investment funds.
It offers conventional and Shariah-compliant investment options and supports the UAE's workplace-benefits goals.
Role Overview
The Associate, Operations reports to the Manager, Operations and supports the day-to-day operational delivery of Ghaf Benefits.
The role covers employer and employee onboarding, transaction processing, reconciliations, data management, reporting, service-provider coordination, and issue resolution.
The role supports accurate and timely processing in accordance with established procedures and controls.
Key Responsibilities
- Support daily platform operations and complete assigned activities accurately within agreed timelines.
- Coordinate onboarding, account setup, contributions, redemptions, transfers, and ongoing servicing.
- Process and validate operational instructions and supporting documentation against approved procedures.
- Perform reconciliations, investigate exceptions, and support timely resolution and escalation.
- Maintain operational data, trackers, records, and supporting documentation.
- Prepare reports, management information, dashboards, and stakeholder updates.
- Coordinate with internal teams and third-party service providers on requests, queries, and actions.
- Monitor workflows, follow up on outstanding items, and escalate delays or material issues.
- Respond to operational queries and investigate incidents, discrepancies, and processing errors.
- Maintain procedures, process maps, checklists, and other operational documentation.
- Support readiness for new clients, products, investment options, system enhancements, and process changes.
- Participate in testing, validation, improvement, automation, audit, compliance, risk, and control activities.
Qualifications and Experience
- A bachelor's degree in Business, Finance, Economics, Operations, Accounting, or a related field is required.
- At least four years of relevant operations experience is required.
- Relevant sectors include retirement solutions, pensions, asset management, wealth management, banking, fund administration, and financial services.
- Candidates should understand onboarding, transaction processing, reconciliations, data management, reporting, and exception handling.
- Experience with procedures, control checklists, service requests, and supporting documentation is required.
- Strong numerical, analytical, problem-solving, communication, organisation, and attention-to-detail skills are required.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook is required.
- Workflow, reporting, or financial-services platform experience is advantageous.
- Experience in a regulated or institutionally governed environment is advantageous.
- Relevant professional qualifications or progress toward certification are advantageous but not required.
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