Receivables Senior Consultant
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Key skills for this role
Role Overview
Manage complex accounts receivable disputes, customer deductions, billing discrepancies, and collection-related issues.
Work with Billing, Collections, Sales, Customer Service, Finance, and Operations teams to investigate disputes and maximize recovery.
Key Skills for This Role
Full Job Posting
Role Overview
Manage complex accounts receivable disputes, customer deductions, billing discrepancies, and collection-related issues.
Work with Billing, Collections, Sales, Customer Service, Finance, and Operations teams to investigate disputes and maximize recovery.
Key Responsibilities
- Investigate discrepancies, short payments, pricing differences, delivery issues, contractual claims, and compliance-related deductions.
- Review invoices, contracts, purchase orders, pricing agreements, proof of delivery, customer records, and supporting evidence.
- Resolve disputes through root-cause analysis, customer communication, negotiation, and escalation management.
- Monitor dispute aging, recovery rates, cycle times, backlog, and related KPIs.
- Identify recurring dispute drivers and recommend corrective actions, standardization, automation, and operational improvements.
- Maintain complete documentation, prepare reports and dashboards, and keep cases audit-ready.
- Coach junior analysts and participate in finance transformation and system enhancement projects.
Candidate Requirements
- At least 2–4 years of relevant experience in accounts receivable, AR disputes, collections, billing, order-to-cash, or finance operations.
- Strong understanding of receivables, deductions, billing, collections, credits, write-offs, and financial closing cycles.
- Experience investigating complex disputes, performing root-cause analysis, and completing financial reconciliations.
- Experience with ERP systems, dispute-management tools, customer portals, and financial systems.
- Advanced Microsoft Excel skills, including data analysis, PivotTables, lookups, and reporting.
- Strong analytical, problem-solving, negotiation, influencing, stakeholder-management, and communication skills.
- Ability to assess effects on AR balances, revenue, credits, recoveries, reserves, and financial reporting.
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field is preferred.
Additional Qualifications
- Experience monitoring dispute aging, recovery rate, cycle time, and backlog KPIs.
- Leadership, coaching, or mentoring experience is advantageous.
- ACCA, CPA, CIMA, or another accounting or finance certification is advantageous.
- Business-level Mandarin, Cantonese, Japanese, Bahasa Indonesia, or another additional language may be advantageous.
What the Employer Offers
- Exposure to international customers, finance service centers, ERP systems, financial controls, and complex dispute resolution.
- Opportunities for professional training, finance certifications, mentorship, process improvement, and career development.
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