Reagent Operations Specialist

1. JOB PURPOSE

Client Communication & Request Follow Up

• Maintain continuous communication with clients to confirm requested consumables and anticipated usage.
• Collect accurate and timely item requests to prevent zero level stock situations.
• Provide responsive support regarding availability, delivery expectations, and documentation needs.

Clinical Consumables And Reagents Inventory Monitoring

• Track stock levels for assigned clients and identify potential shortages early.
• Update internal records with accurate data on consumable usage and anticipated demand.
• Proactively escalate risks and recommend preventive measures to ensure supply continuity.

Coordination With Warehouse (Wh)

• Align with the warehouse team to prepare and dispatch consumables in line with client requests.
• Share accurate delivery schedules and item requirements with WH.
• Follow up to confirm successful delivery and address any discrepancies with urgency.

Documentation & Gpprr And Leasing Reporting

• Follow up with clients to obtain the GPPRR/ Leasing report for all used or consumed clinical items.
• Review and validate GPPRR documents to ensure accuracy before internal submission.
• Maintain systematic records of all consumable requests, deliveries, and GPPRR reports.

Invoicing Follow Up

• Coordinate with finance and sales teams to ensure timely issuance of invoices once GPPRR/Leasing reports are received.
• Track invoice progress and resolve any pending documentation or alignment issues.
• Ensure accurate reconciliation between delivered items, GPPRRs/Leasing , and invoiced quantities.

Internal Coordination & Compliance

• Collaborate with sales, operations, warehouse, and finance teams to ensure alignment on all activities.
• Follow company procedures, client agreements, and documentation standards.
• Support process improvements for consumables management, reporting accuracy, and customer service.

3. QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in laboratory sciences (preferred), or Supply Chain, Business Administration, Operations, or related fields.
• Previous experience in inventory coordination, healthcare supply, customer service, or logistics is an advantage.
• Strong communication and follow up capabilities.
• Ability to manage multiple sites and tasks efficiently.
• Proficiency with MS Office; knowledge of ERP/CRM systems preferred.
• High attention to detail and strong documentation skills.

4. PREFERRED SKILLS AND COMPENETNICES

• Customer Focus

• Clinical Consumables Knowledge

• Attention to Detail

• Communication & Coordination

• Problem Solving
• Accountability
• Time Management
• Documentation Accuracy