Quality Technician

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

• Evaluates and makes contributions to best practices.
• Processes large quantities of detailed information with high levels of accuracy.
• Productively balances speed and accuracy.
• Implements a variety of cross-checking approaches and mechanisms.
• Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Extensive Experience:

• Creates processes with provisions to accommodate change.
• Helps others adapt to changing environments and accept new situations.
• Recovers from disappointments and setbacks.
• Works effectively with unstructured teams, situations, or environments.
• Leverages prior experience as a help towards handling changing situations.
• Makes progress in an atmosphere of ambiguity and uncertainty.

Manufacturing Processes: Knowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire manufacturing process.

Level Basic Understanding:

• Describes functional areas in a manufacturing facility.
• Describes the roles and responsibilities of manufacturing areas and staff.
• Identifies major phases and activities associated with a manufacturing cycle.
• Obtains and interprets high-level manufacturing flow and documentation.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.

Level Working Knowledge:

• Contributes to the development and implementation of specific manufacturing procedures.
• Investigates the need to refer potential exceptions upward for review and approval.
• Explains the rationale for procedures and standards in own area of responsibility.
• Participates in the implementation of manufacturing standards and procedures to one's own function.
• Provides feedback for improvement of procedures. sting procedures; participates in selecting testing environment and tools.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Level Extensive Experience:

• Investigates a broad range of problems, determines causes, and finds resolutions.
• Recommends candidates for root cause analysis in spite of chaotic organizational conditions.
• Develops corrective action based on RCA results.
• Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction.
• Guides others to recognize repeat situations even when they are distributed over time or happen to different people.
• Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based.