Quality Systems Platform Manager

• Identify opportunities to improve efficiency, usability, and automation within quality systems platforms.
• Provide second level support to users for day-to-day problem resolution with SAP activities.
• Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs
• Partner with cross-functional teams to align digital tools with operational workflows.
• Analyze system usage data to drive improvements in adoption and effectiveness.

• Lead the implementation of new quality technology solutions or system enhancements.
• Coordinate requirements gathering, configuration, testing, and validation activities.
• Develop implementation plans and manage project timelines.
• Ensure proper change management and communication during system updates.\

• Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements.
• Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting.
• Maintain data standards and governance practices.

• Develop and deliver training programs for system users across manufacturing sites.
• Provide ongoing user support and troubleshooting.
• Maintain system documentation, training materials, and user guides.
• Promote strong system adoption across the organization.

• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.

• Digital platform administration

• Database design and support
• Data analytics and reporting
• Process mapping and workflow design
• System implementation and validation

• Cross-functional collaboration
• Change management
• Problem solving and root cause analysis
• Project management
• Communication and training

• Proficient in Excel, Word, SAP, and Power Point.
• Ability to analyze and solve problems, results oriented.
• Organized and detail-oriented, adaptable to change.

• BS Degree in Science, Food Science, Engineering, or Information Systems
• 5+ years of experience in food or beverage manufacturing quality systems
• Experience managing Quality Management System (QMS) platforms or enterprise software
• Experience supporting GFSI-aligned food safety programs

Preferred experience with:

• Digital QMS platforms
• Audit and compliance management systems
• Manufacturing data platforms

• Physical Demands– Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.

• Travel (up to 50%)

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors.

These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team.

Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives.

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match

• 10 Vacation Days and 5 Paid (Sick) Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances)

Please visit our careers site at https://www.refresco-na.com/na/careers/

Join Refresco TODAY and enjoy a rewarding CAREER!

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Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.

Refresco Beverages US Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.