Quality Manager

Own, maintain, and continuously improve the plant's QMS in compliance with, ISO 9001, and customer-specific requirements; serve as Management Representative for certification purposes.

Manage the internal audit program and lead preparation for, and hosting of, external registrar surveillance/recertification audits and customer audits.

Maintain the document control system for quality records, work instructions, control plans, and engineering specifications.

Oversee incoming material, in-process, and final inspection programs; approve control plans, inspection plans, and gauge/measurement system requirements (PFMEA, MSA, SPC).

Ensure dimensional and metallurgical testing (wall thickness, weld seam integrity, burst/pressure testing, dimensional layout) meets customer print and specification requirements.

Manage the calibration program for all gauges, fixtures, and measurement equipment plant-wide.

Administer the Material Review Board (MRB) process: disposition of nonconforming material, scrap and rework tracking, and containment of suspect product.

Lead the APQP/PPAP process for new product launches, engineering changes, and customer-approved deviations, coordinating with Engineering, Sales, and Operations.

Support quoting and new-business reviews to assess quality feasibility, process capability, and required capital (gauges, fixtures, test equipment).

Support new equipment qualification and process validation (Gage R&R, capability studies) prior to production release.

Lead root cause analysis and corrective/preventive action (8D, 5-Why, fishbone) for internal defects, customer complaints, and supplier nonconformances; verify effectiveness of corrective actions before closure.

Investigate customer complaints, coordinate containment actions, and manage customer quality scorecards and web portals.

Develop and report quality KPIs — scrap rate, defect PPM, cost of quality, first-pass yield, and customer returns — to plant and executive leadership.

Partner with Manufacturing Engineering and Operations on Lean/Six Sigma projects and defect-reduction initiatives.

Approve and audit suppliers, maintain the approved supplier list, and manage supplier corrective action requests (SCARs).

Work directly with suppliers to resolve incoming material quality issues before they reach the production floor.

Supervise the Quality department — quality engineers, inspectors, and lab technicians — including hiring, performance management, and development.

Train and coach production and quality personnel on quality standards, inspection technique, and quality tools (SPC, FMEA, control plans, work instructions).

Reports To: President, Indiana Tube Corporation.

Direct Reports: Quality Engineer(s), Quality Inspectors, and QC Lab Technician(s).

Manufacturing / Operations — daily collaboration on production quality, line issues, and containment.

Manufacturing Engineering — control plans, PFMEA, tooling and gauge capability, new equipment qualification.

Sales / Customer Service — customer complaints, scorecards, and quoting feasibility reviews.

Purchasing / Supply Chain — supplier approval, audits, and corrective action management.

EHS — overlap between quality, safety, and regulatory/environmental compliance.

Plant Manager / Executive Leadership — quality performance reporting, budget, and strategic priorities.

Customers — automotive OEMs/Tier 1s, HVAC/refrigeration OEMs, oil & gas / coiled tubing accounts, and heavy equipment manufacturers.

Suppliers of raw material (steel coil, etc.) and outside processing services.

Certification bodies / registrars and, where applicable, regulatory agencies.