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Quality Manager
St. Regis Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered Yesterday
quality assuranceTotal Quality Managementquality auditsprocess improvementquality data analysisdefect trend analysis
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Role Overview
Lead property-level quality assurance processes that meet company mission, brand standards, customer needs, and employee satisfaction goals.
Champion the Quality function and build support for operational change and continuous improvement.
Key Skills for This Role
quality assuranceTotal Quality Managementquality auditsprocess improvementquality data analysisdefect trend analysis
Full Job Posting
Job Summary
Lead property-level quality assurance processes that meet company mission, brand standards, customer needs, and employee satisfaction goals.
Champion the Quality function and build support for operational change and continuous improvement.
Schedule and Location
- The position is based at the St. Regis property on Palm Jumeirah in Dubai.
- The schedule is full time and the source states that the role is not remote.
Education and Experience
- A 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major plus 3 years of related professional experience is accepted.
- Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major plus 1 year of related professional experience is accepted.
- Related experience may include guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
Managing Quality Assurance Goals
- Coach managers on adopting a Total Quality Management leadership style.
- Conduct monthly audits to ensure compliance with company and brand standards.
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