{bc}
Apply
linkedin

Quality Manager

Sofitel
Riyadh Region, KSA
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Quality managementGuest experienceOperational excellenceQuality assurance programsStandard operating proceduresLQA
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Quality managementGuest experienceOperational excellence
Smart Apply

Full Job Posting

Company and Property

Accor describes itself as a global hospitality employer supporting employee growth and development.

Sofitel Riyadh Hotel and Convention Center provides a luxury five-star guest experience focused on personalized service and refined hospitality.

Job Description

The Quality Manager oversees the development, implementation, and continuous improvement of quality standards across all departments of the property.

The role supports operational teams by embedding excellence, accountability, and innovation to drive service consistency, compliance, and guest satisfaction.

Key Responsibilities

  • Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.
  • Conduct audits and inspections across operational areas for brand, health, safety, and regulatory compliance.
  • Track KPIs related to guest satisfaction, service delivery, and operational consistency.
  • Analyze guest feedback and lead root-cause analysis of service failures.
  • Coordinate corrective actions, guest recovery plans, and cross-functional quality initiatives.
  • Support service training, conduct quality-focused sessions, and coach departmental trainers and supervisors.
  • Maintain quality dashboards and present performance reviews to leadership.
  • Facilitate brainstorming sessions and quality improvement projects with departments.

Qualifications

  • Proven experience in Quality Management, Guest Experience, or Operational Excellence, ideally in luxury hospitality.
  • Strong knowledge of international service and quality standards, including LQA and HACCP.
  • Ability to analyze guest feedback, performance data, and audit results to drive improvement.
  • Strong attention to detail, critical thinking, problem-solving, interpersonal, and communication skills.
  • Experience with guest feedback and audit platforms, performance measurement tools, and dashboards.
  • Understanding of luxury service expectations, brand standards, and personalized guest experiences.
  • Knowledge of local health, safety, and compliance regulations.
  • Fluency in English and Arabic; additional languages are a plus.

Work Environment

  • The role operates in a busy, upscale hotel environment and requires service-oriented collaboration with guests and teams.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Sofitel

Food & Beverage Ambassador

Mumbai, IND

Discovered TodayFull-time

Outlet Manager (Restaurant)

Ras Al Khaimah, UAE

Discovered TodayFull-time

Demi Chef de Partie - Butchery

Dubai, UAE

Discovered TodayFull-time

Hotel Musician

Dubai, UAE

Discovered TodayFull-time

Commis(e) débarrasseur/suiteur, Temps partiel

Montréal, CAN

Discovered TodayPart-time

Order Taker (Saudi Only)

Jeddah, KSA

Discovered TodayFull-time

Junior Sous Chef - Dahlia

Dubai, UAE

Discovered TodayFull-time

Hostess

Dubai, UAE

Discovered TodayFull-time