Quality Lead Hand

Objective: The Quality Assurance Lead Hand provides technical and hands-on support across all departments depending on daily operational needs.

Includes supporting end customer , sales and stores.

Key objectives in the role are to enhance overall quality of the product produced and guide the plant s focusing on areas of improvement.

• Oversee the day-to-day responsibilities of the Quality technicians.
• Follow up on White Glove jobs and complete inspections along with Quality technicians.
• Perform daily quality checks incase Quality Technicians have absences.
• Work with cutting/finishing and assembly inspectors to train on quality standards.
• Manage the Quality KPI/Metrics scorecard including the development and support of all Quality data sources (warranty, external auding, daily team tracker).
• Generate Quality specific report and PPT’s asrequired.
• Represent Quality at all applicable meetings.
• Oversee the document control process including managing the master index spreadsheet.
• Develop and revise departmental Quality documents as required-policies , SOP, OPL etc.
• Working with the Quality Manager, develop Superior Cabinets QMS-Quality Management System.
• Use Quality data/pareto information to identify ongoing top issues and act using lean methodology/six sigma to address those issues, including leading Kaizens.
• Take action to address substandard quality identified either internally or externally. Use the PDCA approach to address the opportunities and ensure adequate feedback to key stakeholders.
• Perform Quality A ssurance new E mployee orientation as required .

• A minimum of Grade 12 or equivalent.
• Lean Belt or Six Sigma certification would be considered an asset.