Installation and Services Coordinator

Relationships

Key Position Responsibilities

• Focused on growing and retaining customers. Leading the timely coordination of cabinet pickups, delivery, installation and service. Analyze and Process service parts in a cost-effective manner for each job. Communicate via phone and email with customers on the status of their jobs. Follow up on any concerns and provide timely solutions. Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met. Track and document the progression of the tasks via internal systems. Attend and participate in regular meetings.
• Leading the timely coordination of cabinet pickups, delivery, installation and service.
• Analyze and Process service parts in a cost-effective manner for each job.
• Communicate via phone and email with customers on the status of their jobs.
• Follow up on any concerns and provide timely solutions.
• Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
• Track and document the progression of the tasks via internal systems.
• Attend and participate in regular meetings.
• Continuous improvement Promote a culture of continuous improvement. Present ideas for improving customer care. Consistently communicate with customers, Design Consultants, Installers and Vendors. Participate in continuous improvement initiatives. Feedback from customer experience.
• Promote a culture of continuous improvement.
• Present ideas for improving customer care.
• Consistently communicate with customers, Design Consultants, Installers and Vendors.
• Participate in continuous improvement initiatives.