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Quality Continuous Improvement Technician (Rotating Shifts)

Wonderbrands
Calgary, CAN
Full Time
Entry
Onsite
Yesterday
Quality AssuranceContinuous ImprovementRoot Cause AnalysisHACCPSix SigmaData Analysis
Free

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Summary

  • The Quality Continuous Improvement Technician (QCI Tech) plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries.
  • Responsible for conducting thorough quality checks, documenting deviations using iQMS and Cereboro, and working with the CI Engineering team to perform root cause analyses.
  • QCI Techs also champion product quality improvements by actively participating in Quality Huddles as part of the VQS process.

Primary Responsibilities

  • Actively contribute to product quality improvements by collaborating with bakery teams.
  • Monitor production processes and parameters to ensure compliance with recipes and ingredient specifications.
  • Perform routine quality inspections on raw materials, in process products, and finished goods.
  • Verify packaged products meet quality standards.
  • Work with Continuous Improvement Engineers to conduct root cause analysis and implement corrective actions.
  • Maintain accurate records of quality checks, test results, and deviations using tools like iQMS.
  • Ensure compliance with food safety regulations (CFIA, FDA, USDA, SQF, BRC, GFSI) and internal policies.
  • Document all QA processes and maintain necessary records.
  • Assist in audit preparation and execution (internal, third party, regulatory).
  • Actively participate in daily Quality Huddles, collecting and analyzing relevant samples.
  • Collaborate with production teams to identify and resolve quality deviations.
  • Support and implement continuous improvement initiatives to enhance product quality and efficiency.

Food Safety & Sanitation

  • Verify that sanitation procedures are followed to maintain a hygienic production environment.
  • Conduct environmental monitoring and swab testing to ensure compliance with food safety standards.
  • Enforce allergen control and cross contamination prevention measures.

Training & Team Collaboration

  • Educate production staff on Good Manufacturing Practices (GMPs) and quality standards.
  • Work closely with R&D, Engineering, and Operations teams to support new product development and process improvements.

Investigation & Reporting

  • Conduct root cause analysis on quality defects and customer complaints.
  • Implement corrective and preventive actions (CAPAs) to prevent recurring issues.
  • Generate and present quality reports to management.

Labeling, Packaging & Product Testing

  • Ensure accurate labeling, coding, and packaging in compliance with regulations.
  • Verify allergen declarations, ingredient lists, and nutritional information for accuracy.
  • Conduct shelf life evaluations to assess product stability and monitor packaging integrity to prevent contamination.

Learning & Skill Development

  • Gain expertise in Six Sigma methodology as it applies to quality improvement.
  • Obtain a Green Belt in Six Sigma within one year of starting the QCI Tech position.
  • Act as a Six Sigma champion, sharing knowledge and promoting best practices within the bakery team.

Required Experience

  • Associate’s or Bachelor’s degree in Food Science, Engineering, Quality Management, or a related field.
  • 2+ years of experience in quality assurance, continuous improvement, or a related role in a food manufacturing environment.
  • Strong problem solving skills and logical thinking to conduct root cause analysis effectively.
  • Ability to analyze production data and generate actionable insights.
  • Knowledge of food safety regulations, HACCP principles, and industry best practices (preferred).
  • Experience with quality management software, data analytics tools, and automation systems (a plus).
  • Familiarity with Lean Manufacturing, Six Sigma, and Continuous Improvement methodologies (preferred).
  • Strong analytical, organizational, and problem solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to thrive in a fast paced environment with a focus on continuous improvement and innovation.

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