QUALITY ASSURANCE TESTER II

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

Palco is seeking a Quality Assurance Tester II to join our growing team. This is a remote, work-from-home position. The QA Tester II plays a key role in ensuring software releases meet business and technical specifications, are free of defects, and are ready for production deployment. This role requires strong analytical skills, a deep understanding of QA methodologies, and the ability to lead testing efforts across multiple projects. The QA Tester II is a subject matter expert in assigned areas and contributes to process improvement and mentoring junior testers.

Design and execute comprehensive test plans and test cases for new features and system enhancements.

Lead regression testing efforts to ensure stability across releases.

Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.

Document and manage detailed defect reports, including reproduction steps and severity assessments.

Participate in Agile ceremonies and contribute to sprint planning and retrospectives.

Maintain and enhance automated UI and API test suites.

Analyze test results and provide actionable feedback to development teams.

Contribute to the development and documentation of QA processes and standards.