MICROSOFT CLOUD & ENDPOINT ENGINEER

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

We’re hiring a Microsoft Cloud & Endpoint Engineer to support and improve our Microsoft Azure and Microsoft 365 environment. This is a 100% remote position reporting to the Director of IT. In this role, you’ll help maintain secure, scalable cloud, identity, and endpoint services that support a distributed workforce.

Eligibility: U.S.-based candidates only. Must be authorized to work in the U.S. without current or future sponsorship.

Key Responsibilities:

Work across Azure infrastructure, Microsoft 365 administration, Intune, identity and access management, security operations, backup and recovery, and escalated support.

Cloud Infrastructure and Azure

Deploy, configure, and support Azure infrastructure including virtual machines, storage, networking, and identity integration

Monitor performance, availability, and security across Azure and Microsoft 365 environments

Support high availability, disaster recovery, backup, and restore processes

Contribute to infrastructure automation using PowerShell, Bicep, ARM, or Terraform

Microsoft 365 Administration

Administer Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, and tenant configuration

Manage licensing, integrations, and security and compliance features such as Defender, DLP, and retention policies

Endpoint Management

Manage endpoint configuration, compliance, patching, enrollment, and lifecycle using Microsoft Intune

Apply device security baselines, MDM/MAM policies, and mobile and endpoint management standards

Security and Identity

Manage Conditional Access, MFA, SSO, identity governance, and Zero Trust security controls

Monitor and respond to security alerts and partner with internal stakeholders to maintain security standards

Operations and Support

Troubleshoot escalated cloud, endpoint, and identity issues and maintain clear technical documentation

Collaborate with IT, security, DevOps, and application teams to improve reliability and operational maturity

Qualifications:

3+ years of experience in Microsoft cloud engineering, endpoint management, systems administration, or a related role

Hands-on experience with Azure, Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and Intune

Experience with endpoint management, identity security, Conditional Access, MFA, and SSO

Knowledge of cloud networking, backup and recovery, and security best practices

PowerShell or scripting experience preferred

Strong troubleshooting, communication, and documentation skills

Ability to work independently in a remote environment

Preferred Qualifications:

Experience with Microsoft Defender, Azure Backup, Site Recovery, or regulated environments such as HIPAA or SOC 2

Exposure to DevOps, infrastructure as code, or automation practices

Hands-on experience with Microsoft 365 Copilot, Azure AI services, Copilot Studio, or similar enterprise AI tools in administration, enablement, or support roles

Experience using AI-assisted workflows, scripting, or automation to improve IT operations, service delivery, documentation, or user support

Familiarity with responsible AI use, enterprise security considerations, and governance practices

Join Us

This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Company benefits designed for you:

Generous Paid time off.

Annual bonus potential.

Retirement Savings: We will support you as you save for your future.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.

Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.

Benefits package:

Employer shared Health Insurance cost

Employer paid Disability Insurance

Employer paid Life and AD&D Insurance

Vision Insurance

Cancer Insurance

Voluntary Life Insurance

Paid Time Off

Remote work environment

Paid holidays

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

Bring your authentic self to work.

Grow and thrive, both personally and professionally.

Make a difference with our clients, in our communities, and with the millions of people we support.

Experience work/life balance.

Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity ( EEO ) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .