Quality Assurance Manager

Primary Responsibilities

• Responsible for directing and planning all Quality functions.
• Promote a Quality-first culture across all departments.
• Managing the requirements from the customer scorecard, proactively reporting results, and continuous improvement initiatives
• Manage the overall costs of the Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics
• Provide technical support to the plant personnel as it relates to quality.
• Responsible for overall department outputs, staffing, and developing the technical competency of the department and product lines.
• Ensure compliance with industry standards, safety regulations, and customer specifications.
• Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
• Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
• Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
• Develop/introduce a Quality Improvement roadmap for the Division and help to lead the change.
• Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
• Facilitate process improvement projects to reduce waste, costs, and lead times.
• Work with Scheduling and Operations to develop and implement short-term and long-term plans and strategies based on project needs.
• Development, generation, and analysis of key operational KPI’s as it relates to Quality performance.
• Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
• Compliance with all company, ISO 9001, and government procedures and guidelines.

Educational Requirements

• Bachelor’s degree in quality management, Engineering, Manufacturing, or related field
• Certifications such as Six Sigma (Green Belt/Black Belt) , ISO Lead Auditor , or similar are preferred.

Required Skills & Expertise

• 5+ years of experience in a quality management role within a metal fabrication and machining environment.
• Advance knowledge of metallurgy and welding techniques
• Proven experience implementing and managing QMS frameworks like ISO 9001, ISO 14001, or IATF 16949.
• Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).
• Proficiency in statistical analysis software and quality management tools.
• Excellent leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills to interact with internal teams, customers, and suppliers.
• Attention to detail and a commitment to excellence.
• Ability to lead cross-functional teams to resolve quality issues.
• Proactive and results-driven mindset to achieve continuous improvement.
• Knowledge of regulatory standards and industry-specific quality requirements.

What We Offer – Your Benefits Package

• At Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Health & Wellness

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Profit Sharing
• Employee Discount Program

Time Off & Culture

Career Growth