Quality Assurance Coordinator
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Key skills for this role
About the Role
dnata Travel Group seeks a Quality Assurance Coordinator to plan, coordinate, and implement quality management programs. The role involves auditing, customer feedback management, documentation, and continual improvement.
Key Skills for This Role
Responsibilities
- Conduct and compile process compliance audits as per required standards.
- Administer customer feedback and ensure timely corrective action.
- Conduct process reviews and suggest improvements.
- Provide technical and administrative support to the immediate supervisor.
- Undertake internal reviews and audits on customer complaints.
- Advise QAM on areas for continual improvement.
Requirements
- Vocational or Diploma (12+2 or equivalent)
- 5+ years of experience in Engineering / Quality Assurance / Health & Safety
- Experience in an aviation services business or other large services sector organization
- Understanding of Quality and Safety Management Systems with hands on experience
- High level of computer literacy
- Exceptional administration and communication skills
- Knowledge of standards, auditing, documentation and report writing
Full Job Posting
Job Purpose
- Plan, coordinate, and implement quality management and quality improvement programs.
- Monitor and provide assistance with quality assurance and compliance functions.
- Ensure policies and procedures are monitored and updated to include regulatory changes.
In This Role, You Will
- Auditing: Conduct, compile process compliance audits as per the required standards.
- Customer Relationship Management: Administer customer feedback in the recommended response system.
- Documentation: Conduct process reviews to monitor regularly the existing procedures.
- Administration: Provide technical and administrative support to the immediate supervisor.
- Data Management: Independently undertake internal reviews and audits on customer complaints.
- Continual Improvement: Advise QAM on areas for continual improvement.
To be considered for the role, you must meet the below requirements
- Vocational or Diploma (12+2 or equivalent) and 5+ years of experience in Engineering / Quality Assurance / Health & Safety.
- Experience in a similar an aviation services business or other large services sector organization.
- An understanding of the Quality and Safety Management Systems with hands on experience in using relevant tools.
- High level of computer literacy.
- Prior exposure to Quality and / or Health & Safety systems.
- Exceptional administration and communication skills.
- Knowledge of standards, auditing, documentation and report writing.
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