paycor
Quality Assurance and Program Support Coordinator
Empac Group, Inc.
USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- High School Diploma required
- Bachelor's Degree in Human Services, Social Work, Rehabilitation, Education, Business Administration or a related field preferred.
- Two to four years of experience in quality assurance, program coordination, employment services, case management, or a related human services field preferred.
- Experience working with individuals with disabilities preferred.
- Experience with Missouri Department of Mental Health and/or Vocational Rehabilitation services preferred ESSENTIAL JOB FUNCTIONS
- Conduct routine documentation reviews and internal quality assurance audits for Employment Services and Empower Day Habilitation programs.
- Monitor compliance with organizational policies and procedures, Department of Mental Health (DMH) standards, Vocational Rehabilitation (VR) requirements, CARF accreditation standards, and other applicable funding source and regulatory requirements.
- Track and monitor employee compliance with required trainings, certifications, licenses, and annual regulatory requirements.
- Maintain accurate records of employee training, certifications, competency validations, licensure, and other compliance documentation.
- Coordinate with supervisors to ensure employees complete required onboarding, annual, and position-specific training within established timeframes.
- Assist with the development, implementation, and maintenance of training calendars and compliance tracking systems.
- Identify documentation deficiencies, trends, and opportunities for improvement.
- Prepare quality assurance reports and communicate findings to program leadership.
- Conduct periodic internal program reviews to evaluate compliance, identify risks, and recommend corrective or preventive actions.
- Monitor implementation of corrective action plans and follow-up activities to ensure identified deficiencies are resolved in a timely manner.
- Develop and maintain quality assurance tools, checklists, and audit procedures.
- Assist with preparation for CARF surveys, state monitoring visits, licensing reviews, and other external compliance activities.
- Assist in developing and maintaining program policies, procedures, and standardized forms.
- Monitor data accuracy and documentation timeliness.
- Assist with the development, coordination, and maintenance of employee onboarding materials, training manuals, competency checklists, and other educational resources to support consistent service delivery.
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