oracle
Quality Analyst - Senior Executive
EXL
Pune, IND
Senior · 1–2 years experience
Hybrid
Discovered 2 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanAbout the Role
The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent.
Full Job Posting
Qualifications
- Higher Education Diploma with 1 - 2 years of relevant experience
- Position Title, Responsibility Level
- Sr. Executive - Quality Compliance Analyst
- Function
- Quality & Process Excellence
- Reports to
- AM / Lead AM / Manager – Quality & Process Excellence
- Permanent/ Temporary
- Permanent
- Span of Control
- Location
- All EXL Service Delivery Centers
- Higher Education Diploma with 1 - 2 years of relevant experience Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality & Process Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers
Responsibilities
- - Conduct Transaction Monitoring as per guidelines defined in the QSD - Provide feedback to associates based on monitoring results - Prepare transaction monitoring reports and ensure timely and accurate reporting - Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level - Update Prompt with performance data to ensure timely and accurate reporting of SLAs - Participate in calibration exercises on a regular basis to ensure consistency in measurement. - Work closely with Trainer / SME and Operations team to conduct team huddles - Perform transaction processing as per defined policies and procedures - Co-ordinate all process improvement initiatives - Understand and participate in baseline activities
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EXL
Senior Executive
, IND
Senior
Assist Customers: Handle inquiries related to loan status, product availability, and payment information via calls, emails, and chat. Seek ways to improve quality customer experience by collecting and negotiating terms o
Discovered TodayView →
Executive
, IND
Entry
Help Customers: Answer customer questions about orders, products, and payments through calls, emails, and chat. Be Polite: Talk to customers in a friendly, calm, and understanding way. Payment Help: Help customers with p
Discovered TodayView →
DRG Quality Manager
, USA
Manager
The DRG Quality Manager leads the planning, coordination, and execution of DRG quality review activities, ensuring quality teams meet productivity goals, inventory expectations, client SLAs, and internal quality standard
Discovered TodayView →
Vocational Course Intern (Business Operations & Consulting Support)
New York City, USA
Intern
Job Title: Vocational Course Intern (Business Operations & Consulting Support) Location: New York, NY / Hybrid Program Duration: 36 Months Work Schedule: 1 Day per Week (Every Wednesday) Department: Consulting & Transfor
Discovered TodayView →
Security Master SME
Chicago, USA
Senior
We are seeking a Security Master Subject Matter Expert (SME) to serve as the domain authority for Security Master, Entity Master, and Reference Data management for a leading global credit ratings organization. You will b
Discovered TodayView →
Senior Executive
, IND
Discovered Today
Assistant Manager
Noida, IND
Discovered Today
Executive
, IND
Discovered Today
DRG Quality Manager
, USA
Discovered Today
Security Master SME
Chicago, USA
Discovered TodayFull-time
Vocational Course Intern (Business Operations & Consulting Support)
New York City, USA
Discovered Today
Senior Business Analyst
Chicago, USA
Discovered Today
Security Master SME
Chicago, USA
Discovered Today