oracle
Senior Executive
EXL
Uttar Pradesh, IND
Senior · 3–6 years experience
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Assist Customers: Handle inquiries related to loan status, product availability, and payment information via calls, emails, and chat. Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances. Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers. Payment Queries: Address customer questions about payment status, overdue payments, and collections. Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine the reason for delinquency. Complaint Resolution: Acknowledge and resolve customer complaints promptly. Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
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Responsibilities
- Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Qualifications
- Higher Education Diploma with 3 - 6 years of relevant experience
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