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Quality Analyst
Sagility
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
Microsoft WordCRS
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About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education
High School Graduate is required
Experience
Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in Claims process in case of back office)
Mandatory Skills
- Must be good in coaching skills (for coaching the CSR based on their call quality)
- Must be proficient in typing speed
- Excellent written and verbal communication skills
- Excellent time management skills
- Strong keyboarding/computer skills, including Microsoft Word and Excel
- Must be detail oriented with good observation skills.
Roles & Responsibilities
- Remotely monitors customer service skills of all customer service representatives to ensure quality of call handling, accurate coding in CRS and making appropriate documentation.
- Completes established monitoring objectives in accordance with applicable SOP’s.
- Provides written and oral feedback to the CSR on all calls monitored.
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