QNB3796 - Manager Investigations (Qatarization)
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Key skills for this role
About the Role
QNB Group seeks a Manager Investigations to handle outward and inward remittance investigations for retail and corporate clients. The role requires a Bachelor's degree and at least 6 years of relevant experience in banking.
Key Skills for This Role
Responsibilities
- Perform daily balancing of suspense/transit accounts used for processing outward/inward remittance requests
- Perform a daily check on all received queries via swift/email to ensure nothing is left unattended
- Provide adequate and efficient remittance processing services to internal customers (QNB domestic branches)
- Adhere to established processes and controls to prevent/ detect transfer of funds to/from potentially suspect countries, banks, individuals, entities to ensure AML compliance
- Ensure all open reconciliation items are attended to each day
- Maintain adequate documentation on each case with respect to the investigation process
Requirements
- Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field)
- At least 6 years of relevant experience, preferably within a highly rated international bank
Full Job Posting
About QNB
- Established in 1964 as the country’s first Qatari owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region.
- QNB Group’s presence extends to more than 31 countries across three continents, with over 28,000 employees serving up to 20 million customers.
Job Purpose Summary
- The incumbent will be responsible for timely attendance to outward and inward remittance investigations related to the Group’s retail and corporate clientele.
- Adhere to approved policy/procedures and related processes to ensure smooth working and minimum escalations.
Essential Duties & Responsibilities
- Perform daily balancing of the related suspense/transit accounts used for processing outward/inward remittance requests.
- Implement KPIs and best practices for Senior Associate, Investigations role.
- Perform a daily check on all received queries swift/email to ensure nothing is left unattended.
- Act within the limits of the powers delegated.
- Promote cost consciousness and efficiency.
- Provide adequate and efficient remittance processing services to internal customers.
- Assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs).
- Build and maintain strong/effective relationships with related departments/units.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Adhere to established processes and controls to prevent/ detect transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure AML compliance.
- Adhere to existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations.
Education/Experience Requirements
- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
- At least 6 years of relevant experience, preferably within a highly rated international bank.
Required Attachments
- Resume/CV
- QID (Front & Back)
- Passport
- Education Certificate
- Birth Certificate
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