QNB3765 - Vice President Custody Client Management and Business Development (Qatarization)
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Key skills for this role
About the Role
QNB Group is hiring a Vice President for Custody Client Management and Business Development (Qatarization). The role leads a team of Relationship Managers and Client Services to manage and grow the custody client portfolio, achieving revenue targets and ensuring client satisfaction.
Key Skills for This Role
Responsibilities
- Manage all Custody Clients and the Client management team, including Custody Relationship Managers and Client Services
- Implement strategies and plans to achieve all volume, revenue, and profit targets
- Ensure ongoing increase in market share and sustainable growth rate on the Custody client portfolio
- Define and conduct reviews on procedures for onboarding, client meetings, business cases, client engagement plans
- Own common client mailbox and all client communication channels, handling responses according to SLAs
- Build and maintain strong relationships with other departments and units within QNB
- Manage client target lists, allocation to Relationship Managers, and monitor sales conversion
- Oversee client onboarding process and ensure efficient account maintenance and KYC documentation
- Set and agree on sales targets with team members and implement client relationship management model
- Manage Relationship Manager and Officer Team budget and client acquisition budget
Requirements
- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology; Masters preferred
- At least 12 years of experience in client management and business development, ideally in custody banking, investment management or fund administration
- Minimum of 5 years of hands on experience from custody operations
- Excellent knowledge of Custody and institutional banking products
- Management experience and track record of successful business strategy formulation and implementation
- Proven leadership skills in performance monitoring and engagement for staff management
Full Job Posting
About QNB
- Established in 1964 as the country’s first Qatari owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
- QNB Group’s presence extends to more than 31 countries across three continents, with over 28,000 employees serving up to 20 million customers.
Job Summary
- The incumbent is primarily accountable for the management of all Custody Clients as well as the Client management team, which consists of Custody Relationship Managers and a Client Services function.
- The Senior Manager Custody Client Management and Business Development leads the team to maintain and grow the Custody Client Portfolio and achieve pre approved targets.
Main Responsibilities
- Implement strategies and plans to achieve all volume, revenue, and profit targets.
- Ensure ongoing increase in market share and sustainable growth rate on the Custody client portfolio.
- Maximize marketing impact and sales activities through team service delivery.
- Implement KPIs and best practices; promote cost consciousness and efficiency.
- Act within delegated authority and monitor staff exercise of same.
- Responsive to customer needs and lead customer focus initiatives.
- Define and conduct reviews on procedures for onboarding, client meetings, business cases, client engagement plans.
- Own common client mailbox and all client communication channels, handling responses according to SLAs.
- Build and maintain strong relationships with other departments and units.
- Provide timely and accurate information to auditors and compliance.
- Responsible for strategically important client relationships engagement.
- Develop client sourcing process and framework; manage client target lists.
Education and Experience Requirements
- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology; Masters preferred.
- At least 12 years of experience in client management and business development, ideally in a custody banking, investment management or fund administration context.
- Minimum of 5 years of hands on experience from custody operations.
- Excellent knowledge of Custody and institutional banking products.
- Management experience and track record of successful business strategy formulation and implementation.
- Proven leadership skills in performance monitoring and engagement for staff management.
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